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Inside IQ 10/21/2015

Inside IQ: A Newsletter for the IQ Crew 

October 20, 2015  

Thanks to everyone who filled out the direct deposit authorization form and turned in responses to the newsletter questions! It's much appreciated! If you did not turn yours in, please do!

We are having an online only sale this weekend. The sale will not apply in store; customers must shop via to take advantage of the sale. They can choose to have the order picked up in store instead of having it shipped and will contact them when the order is ready for pick up. The sale will be announced in the newsletter and not sent until the morning it starts. We are communicating to customers that processing these orders may take longer than possible; we hope to have all orders shipped or ready for pick up by Friday, 10/30.

Please make sure to write messages in the carbon phone log book. We've apparently missed a few callbacks because they were not written down here. A customer called to follow up on a message she left. The employee who answered the phone told the customer Sarah/Mary/Leslie were in a meeting and would need to call back but no message was written down in the log book. Please do not ever write a phone message, even temporarily, on a scrap of paper.

On a related note ... if you are not helping a customer, you should assume that you should be trying to answer the phone (even if you are in the middle of cutting kits or reorganizing shelves or whatever else you might be doing). If the phone keeps ringing without being answered, assume that your coworker is unable to answer it and please pick it up. The person operating the register should not be answering the phone; the one-on-one interaction with the customer at the takes precedence (this also helps cut down on any errors while using the register).

The receipt printer decided to go on strike for about an hour on Monday. Mary got it back online but if it should happen again, just email receipts to customers and don't worry about printing them. If the customer does not want an emailed receipt, apologize to them for the technology problem and let them know very nicely (even if they get touchy) that it is the only option at that moment.

Several people will be out of the shop between 11/13 and 11/22. Please do not submit a time off request for that week. Lennye is having surgery and Leslie, Pogo and Sarah are all going out of town so we already are stretched thin that week.

The only Jen Kingwell class with availability right now is Georgetown on My Mind. People can sign up on the phone, online or in store.

If customers wish to return an item that was purchased on the old cash register, they must do it as an exchange for an item of equal or greater value. We have a 2-week return policy and we are past that time period for anything that was purchased on the old system.

The Alison Glass knits are 100 percent cotton jersey and have minimal shrinkage. Because they are cotton and not a cotton/spandex or cotton/lycra blend, they don't have the same recovery (we knew this when ordering and ordered specifically because of its non-stretchy type) so customers should use a knit interfacing (on order from Checker) or clear elastic (in stock and hanging by the rick rack in the kids room) to stabilize the shoulders of garments. Customers need a ballpoint needle and poly thread for sewing these fabrics.

Classes just added:
Nothing new since last week.

New to IQ:
The Tula Pink coloring book is here, as is Mary's new book (there are several signed copies)

We have restocked about 25 bolts of Kaffe, including many of our favorite classics (millefiore, roman glass, paperweight).

Coming soon:
Sarah, Leslie and Mary are heading off to Quilt Market in Houston at the end of the week.

Next week's schedule: