Thank you so much for your response to our limited reopening and being so helpful in making our in-store procedures work! We've had 4 days of in-store shopping and have loved getting to help you in person again. We didn't need the "red card" (if you don't know, read below) until today and it seemed to go well, as far as we could tell. Thank you also for the kind words of encouragement and all the "thanks" from so many about how we are handling in-store shopping! We hope those of you who came in agree, and we look forward to seeing more of you next week!
If you're an online customer, now it's your turn for a special! We have found that trying to help customers in-store while also trying to keep an eye out for online orders (and not have to go grab a bolt only to find an in-store customer is holding to be cut) is a bit stressful so we are going to try to offer our online customers specials just for them during times when the store is closed. Starting at at 6pm today you can save 20% off on all eligible online purchases through Monday with the coupon code 202020! You can use this coupon as many times as you want through Monday, in case you forget something! Any items in the Last Chance section are not eligible for more discounts but the Kaffe Fassett Collective August 2020 line is now eligible for discounts.
Next week, we will be open Tuesday 10:30 to 5 pm and Wednesday through Saturday from 10:30 am 3:30 pm BUT....you MUST READ AND ADHERE to our policies about coming to the store:
1. There will be limited numbers of customers allowed in the shop so you may have to wait in your car. Bring your patience, as well as a book, knitting or handwork to pass the time.
2. The door will still be locked! You will need to wear a mask before approaching the door and bring your own hand sanitizer into the shop to use once you are inside.
3. We will have a Red Sign, Green Sign signal on the easel located outside the front door to let you know whether or not there is room for you. If the shop is full, we will have the red sign up and you will HAVE to stay in your car. When you arrive there will be a sleeve of numbers hanging from the easel outside so please grab one and put it under your windshield wiper so we can see who is next in line to come inside. Please then stay in your car and wait for us to motion for you to come inside. DO NOT get out and stand around on the porch. When we let a person or multiple people out, we will allow more inside. You can bring your number inside and hand it to us to disinfect and you will be entered into a drawing for a free gift.
4. Please try to keep your visit to 1 hour or less. We would hate to have to rush you along but studies show the longer you are exposed to an infectious person, the higher the risks of infection, so we really want everyone to keep their visit as short as possible.
We appreciate all your support and patience as we work to shrink our inventory during a very difficult time for shopping.
If you missed the our previous email, we announced some big news:
I want to let you know that as of noon on 8/31/2020, our home at 1058 Mistletoe Road changed hands to a nice veterinarian, and we need to vacate within 60 days of that date. Over the next few weeks, we will work to find a new home (as of this moment we have NO idea where) and need to shrink our inventory to make it easier to move into a new, smaller space. If we cannot find a new home we can afford, we will move the shop online and no longer have a brick-and-mortar location. We know this news may come as a shock, but just know that we will be very busy looking for a new home, working with any you who want to come in or call, packing up orders, and beginning the process of preparing to vacate this home, so while we welcome your questions and communication, please don't be surprised if there is a delay in response. We all at IQ are going to have a lot on our plates and have to prioritize to make this process go as smoothly as possible. If you don't hear back quickly, trust that we will get back to you as soon as we come up for air! We will keep you informed along the way through our newsletters and social media, so make sure you are signed up and following along! We truly appreciate you and look forward to seeing you in the coming weeks!
If you have an open Gift Certificate, don't forget that you can use them online, too!
Due to this news, all sales are final. No price adjustments. Some items may be excluded from any specials or promotions offered during this time.
We continue to offer online shopping with curbside pick up for those of you who are more comfortable shopping from home. We have been told some of the glitches on our site are fixed, so please try again if you've had trouble. Keep in mind that any online order that comes into our system between 10am and 3pm each day we are in the store (right now Tuesday-Saturday) runs the risk of items accidentally being sold to in-store customers before we even see the order, much less get the chance to grab the bolt. We always worry about disappointing folks, so we decided to make you aware of the risks of ordering online during that time frame.
We appreciate the support you've shown us during these uncertain times. Whether you are an essential worker during this crisis or doing your part to #stayhome, you are in our thoughts!
Sarah & the IQF&Y crew